Policies
Exchange & returns
Shoes are bought on fit, and fit is occasionally wrong. Here is how we handle it.
Please confirm at the counter. We are finalising the wording on this page. For anything specific about an exchange, call us on +91 78988 05732 — the answer you get from us directly is the one that counts.
Exchanges
If the size is wrong, bring the pair back unworn and in its original box, along with the bill, and we will exchange it for the correct size where we have it in stock, or for another pair of equal value.
“Unworn” means indoors only. Once a sole has been walked on outside it marks, and we can no longer sell the pair as new.
Manufacturing defects
If something fails that should not have — a sole separating, stitching coming apart, hardware breaking — bring the pair and the bill to us. We will look at it and take it up with the brand where their warranty applies. This is separate from normal wear: soles wear down and uppers crease with use, and that is the shoe doing its job.
What cannot be exchanged
- Footwear that has been worn outside
- Pairs without the original box or the bill
- Socks, insoles and shoe care products, for hygiene reasons once opened
- Anything altered, repaired or cleaned elsewhere after purchase
Better still, get the fit right first
Most exchanges come down to sizing, and most sizing problems are avoidable. Try both shoes on, stand up and walk the length of the shop, and wear the socks you actually intend to use. Our staff will measure both feet if you are unsure.
See the shoe size chart and how to measure your feet, or read the signs that a pair does not fit.
Ask us
Anything you are unsure about, ask before you buy rather than after.